OPERATIONS PRACTICE · BU-MSV-001
Managed Services
Production operations, support and continuous optimisation.
WHAT MANAGED SERVICES DOES
Operational ownership for production applications, data platforms, AI capabilities and agent workforces after they go live.
CUSTOMER PROBLEMS
- Operate a production platform reliably
- Establish service, incident or support practices
- Optimise an existing application, data or AI environment
CAPABILITIES
- Application support
- Platform operations
- Data and BI operations
- AI operations
- Monitoring
- Service management
WHERE IT PARTICIPATES
- Deploy
- Run
- Grow
- Capture
COMMON COLLABORATORS
- Solutions
- Data Intelligence
- Agents
- Academy
WHAT AN ENGAGEMENT CAN LOOK LIKE
A focused entry point into the wider SGOS operating model.
Managed data and BI operations
Application support transition